Is this course for you?
Any member of your team can help to improve the customer experience. This course will teach you quick, cheap and easy ways to improve your customer's experience and create an enthusiastic advocate out of every customer.
Member: £279 +VAT
Non-Member: £349 +VAT
Upon completion of this course, you will understand:
- Customer types: Different types of customers and how to communicate with them
- Developing relationships: How to develop strong customer relationships
- Generating return custom: Techniques to ensure customers return
- Dispute management: How to manage customer disputes effectively
All our learning outcomes match the essential skills required by the profession day-to-day.
This course will boost your skill set, providing the tools you need to advance your career.
Study time is equivalent to 7 CPD hours.
This is a one-day course comprising workshops and practical tasks.
1. Live virtual training via zoom
Learn from a location that suits you.
In order to be part of our virtual training session, you will need:
- Access to a computer (PC or Mac) which has a microphone and web cam included (or an additional microphone and web cam installed and set up)
- A strong internet connection
- A pair of headphones
- A quiet area of your home where you can concentrate, uninterrupted
The course is relevant, well-structured and presented by someone with practical experience. Attending a course like this allowed me to return to my services with eyes opened wider than they were before!.
Attendee of 'Improving the Customer Experience' course
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