Search our insight hub and discover leading research and resources for the workplace and facilities management profession, from the pioneering professional body.
Displaying 51 results
Webinar slides 24 September 2024 - IWFM Experiential Route to Certified
The new Experiential Route to Certified membership (CIWFM), Tuesday 24 September 2024 webinar slides
The Experiential Route to CIWFM FAQs
Frequently asked questions for the Experiential Route to CIWFM
Annual Review 2023
In 2023, the Institute entered its fourth decade IWFM embarked on a three-year strategic plan focused on growth and our strongest offering yet for members.
Annual Review 2022
After two years of navigating and supporting members through the many impacts of COVID-19, 2022 was a pivotal and transformative year for IWFM as we applied our learnings to re-imagine what a modern, sustainable, progressive, and value-adding professional body should look like in the post-pandemic era.
The workplace now and in the future
As part of our ongoing partnership, IWFM and Ricoh carried out this research about the future of work in a hybrid landscape, including digitalisation as well as cybersecurity.
Market Outlook Survey the state of our sector in 2022 and beyond
Episode 74 of our Navigating Turbulent Times webinar series.
Hosted by:
Peter Brogan, Head of Research and Insight, IWFM
IWFM Market Outlook 2022 survey report
Welcome to the 2022 IWFM Market Outlook report – providing vital insights into the challenges and performance of the FM sector.
Customer experience management Customer journey mapping in FM
Episode 71 of our Navigating Turbulent Times webinar series.
Hosted by:
Geoff Grateley
IWFM Rising FMs – Celebrating and developing apprenticeships within the profession
Episode 69 of our Navigating Turbulent Times webinar series.
Hosted by:
Michelle Brightly, IWFM Rising FMs Chair
In pursuit of the 'Holy Grail' - Determining the Return on Workplace Investment (ROWI)
For many years workplace and facilities management professionals have discussed how best to demonstrate the added value of their work with the aim of settling any doubts about their strategic credentials and potential as a business discipline worthy of the elusive ‘seat at the board’.
'People management good practice' with the IWFM Customer Experience Working Group
Episode 57 of our Navigating Turbulent Times webinar series.
Hosted by Peter Brogan
Customer Experience - People
The purpose of this guide is to provide some practical guidance on how to implement good practice in terms of people management to deliver great customer experience for your business.
Improve your negotiation and leadership skills with business coach Tom Flatau
Episode 55 of our Navigating Turbulent Times webinar series.
Panel includes:
Jenny Thoms (host): Head of Marketing and Communications, IWFM; Tom Flatau: Business Coach
Pay and Prospects 2021
Episode 54 of our Navigating Turbulent Times webinar series.
Panel includes:
Peter Brogan (host): Head of Research and Insight, IWFM; Conrad Dinsmore: International Operations Manager, ISS; Attiya Khan: Senior Sustainability Manager, Mitie PLC; Peter Foreshaw: Found and Managing Director, Maxwell Stephens
Pay and Prospects Findings 2021
Welcome to the fifteenth edition of IWFM's Pay and Prospects report with the latest insights on the workplace and facilities management profession today.
Apprenticeships and their value in the workplace’ with Rising FMs SIG and Heathrow Airport
Episode 53 of our Navigating Turbulent Times webinar series.
Panel includes:
Bernard Crouch (host): Rising FMs SIG, IWFM; Amy Williamson (host): Rising FMs SIG, IWFM; Gavin Payne: Director of Engineering and Baggage, Heathrow Airport; Kelly Stone: Head of Airside and Infrastructure Engineering, Heathrow Airport
Succeeding in a tough job market: Networking for opportunities
Episode 52 of our Navigating Turbulent Times webinar series.
Panel includes:
Sophie Buck: FM Training and Talent Specialist, Wayne Young: Group Estates Director, Active Care Group; Rupa Datta: Founder, Portfolio People
Access and Inclusion – Neurodiversity and the built environment
Episode 49 of our Navigating Turbulent Times webinar series.
Panel includes:
Peter Brogan (host): Head of Research and Insight, IWFM; Jean Hewitt: Inclusive Design Consultant, Buro Happold
Extinguishing burnout with Vicky O’Farrell
Episode 46 of our Navigating Turbulent Times webinar series.
Panel includes:
Peter Brogan (host): Head of Research and Insight, IWFM; Vicky O'Farrell: Managing Director, Motivational Voice Ltd
The future is hybrid IWFM’s research and post pandemic workplaces
Episode 45 of our Navigating Turbulent Times webinar series.
Panel includes:
Chris Moriarty (host): Director of Insight and Engagement, IWFM; Derrick Tate: Director, PwC; Maureen Brown: Managing Director, Sullivan Brown Resourcing Partners