Search our insight hub and discover leading research and resources for the workplace and facilities management profession, from the pioneering professional body.
Displaying 42 results
Building business cases for sustainability
This guidance note enables professionals to translate data insights into impactful proposals that resonate with senior leadership and secure essential financial support for sustainability projects.
Fire safety management
Ensure you're up to date with the wide-ranging changes in UK fire safety with this in-depth good practice guide. It includes requirements from the Fire Safety Act 2021, the Building Safety Act 2022, and the Fire Safety (England) Regulations 2022, and provides guidance on the relevant legislation for Wales, Scotland, and Northern Ireland.
Energy Management
The GPG focusses upon reducing the energy consumed within the building, and the mechanisms associated with data capture, identification and implementation of efficiency measures based upon energy hierarchy, together with the communication and engagement of stakeholders, such as customers and senior managers.
A digital maturity pathway for smart(er) organisations
Digital technologies have transformed the operational built environment in recent years, providing new opportunities for organisations to improve efficiency, reduce costs, and enhance the overall customer experience.
Next generation maintenance: challenges and opportunities
The FM Sector faces a raft of challenges from political uncertainty, economic pressures, societal changes, technological advances, stringent legal compliance requirements and the need to convert words into deeds to meet net zero commitments.
Contract and supplier management for facilities managers
Download the ‘Contract and supplier management for facilities managers’ guidance note at the link below and start learning how to manage your contracts to get the best out of your providers today.
Selecting FM Software
This document aims to provide useful information and guidance about the critical issues involved in selecting and implementing a software solution for workplace and facilities management.
Customer Journey Mapping
Welcome to the IWFM Guidance on Customer Journey Mapping, from the Customer Experience Working Group.
Recycling, Waste and Resource Management
Businesses are increasingly expected to have a positive impact on the environment and society, with pressure coming from all stakeholders including clients, employees, shareholders and the government.
Hygiene in the workplace
No one would have considered the focus hygiene and cleaning in general would have had in recent times with the experiences each one of us has had during the last 12 to 18 months.
Customer experience measurement and benchmarking
There is no agreed definition of the various terms used, but this working model is increasingly accepted in the customer industry to define Customer Experience (CX)
An introduction to smart buildings
As technology now enters the fourth industrial revolution, the intelligent use of data driven workflows, machine to machine communication and artificial intelligence becomes more prominent and ubiquitous through all industries.
Customer Experience - People
The purpose of this guide is to provide some practical guidance on how to implement good practice in terms of people management to deliver great customer experience for your business.
Healthy Buildings
With the impact of the global pandemic, this past year has been one of significant change in the facilities management and workplace arena.
Simplifying technology
This guidance note looks at the future of workplace from a technological perspective. Over the last year digital technologies have played a critical role in enabling organisations to continue working effectively, despite very challenging circumstances.
Harnessing the power of data
The purpose of this guidance note is to provide workplace and FM professionals with a better understanding of the value data can bring to their work and the practical things they need to consider when trying to make better use of data.
Optimising workspaces
This guidance note explores what future changes in working practices could mean for the corporate workspaces most organisations inhabit.
IWFM compliance guide
At times it seems that the workplace and facilities management profession is beset with contracts that are never set up correctly, often resulting in disputes once the contract gets underway.
Empowering people
This, the fifth guidance note in the series, focuses on workplace change. Change is a constant part of business and work life, but many organisations..
Leading successful workplace change
This guidance note explores what workplace change is, in practical terms, and discusses the human and organisational impacts of workplace change. It considers why many organisations find workplace change to be so challenging and the factors that can increase the likelihood of bringing about successful workplace change.