Good practice guides


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23 March 2020

Managing accessible and inclusive places

This good practice guide is aimed at facilities and estate managers and will provide y...

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01 May 2017

Space planning management

This guide will enhance your understanding of space planning and management for your o...

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Equity, diversity and inclusion

IWFM is committed to placing equity, diversity and inclusion (EDI) at the heart of our organisation, governance, membership and profession. We seek to create a community in which all people feel included, valued, supported and that they belong. Our ambition is to foster and support improved EDI practices throughout the workplace and facilities management profession and industry to achieve better outcomes for all. Morally and socially, we believe that this is the right thing to do.

We have created a Focus Group to help us shape and articulate our position and approach on EDI and have published a Public Statement outlining our commitment to this initiative, including how we will collect, analyse and use data to help us understand and break down barriers. Our Action Plan implementing the Public Statement will be published here shortly.

Guidance notes


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09 November 2023

A digital maturity pathway for smart(er) organisations

Digital technologies have transformed the operational built environment in recent year...

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16 March 2022

Customer Journey Mapping

Welcome to the IWFM Guidance on Customer Journey Mapping, from the Customer Experience...

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02 February 2022

Hygiene in the workplace

No one would have considered the focus hygiene and cleaning in general would have had ...

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12 January 2022

Customer experience measurement and benchmarking

There is no agreed definition of the various terms used, but this working model is inc...

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06 October 2021

An introduction to smart buildings

As technology now enters the fourth industrial revolution, the intelligent use of data...

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29 September 2021

Customer Experience - People

The purpose of this guide is to provide some practical guidance on how to implement go...

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Infographics


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01 May 2019

Pay and prospects survey 2018/19 infographic

The following infographic summarise the results of the 2018/19 IWFM survey. Comparison...

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News


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03 April 2025

Five reasons to not miss IWFM at the Workplace Event 2025 

Taking place at Birmingham’s NEC from 8 – 10 April, the Workplace Event 2025, is a key...

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03 April 2025

Resilience in action: join us virtually and in person on World FM Day 2025 

On 14 May, the global workplace and facilities management community (WFM) unites to ma...

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06 March 2025

IWFM at the Workplace Event 2025: seven opportunities to learn, develop and network 

At this year’s Workplace Event, held at the NEC Birmingham from 8-10 April, IWFM is at...

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Reports


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11 July 2024

Annual Review 2023

In 2023, the Institute entered its fourth decade IWFM embarked on a three-year strateg...

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29 May 2024

Market Outlook survey report 2024

The latest edition of our annual market report draws on a record number of survey resp...

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25 April 2024

Optimising productivity in a post-pandemic hybrid world

Post-pandemic, we all look at work and the working world through new lenses. Work and ...

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Toolkits

IWFM Customer Experience - People (Guidance Toolkit)
IWFM Customer Experience - People: Induction Checklist
IWFM Customer Experience - People: Job Description
IWFM Customer Experience - People: Performance Development Review Guidance