Customer Journey Mapping
Guidance note
- Customer experience,
- Facilities,
- Workplace
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16 March 2022
Overview
Welcome to the IWFM Guidance on Customer Journey Mapping, from the Customer Experience Working Group.
This document accompanies a series of short videos which will take you through the steps of creating your own Customer Journey map.
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Download the Journey routemap template:
Customer Service Journey Routemap Template
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